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The stay was delightful with freshly remodeled rooms, creating a welcoming atmosphere. I especially enjoyed the breakfast waffles, which were a highlight! Staff were friendly, accommodating, and eager to ensure our needs were met. While I experienced a loud toilet flush, it didn’t overshadow my pleasant visit. Great value for a convenient location!

The staff here were friendly, especially the housekeepers who lent me a hand when I was juggling my toddler and an infant. One of them even helped me open the door to my room while I was loaded with bags.

Sure, it wasn’t cheap, but for what I got, it was barely acceptable.

should be your 1st choice for comfort and kindness from staff to help with luggage

welcoming staff, clean rooms

Make sure to try the breakfast early. they continually replenish items, ensuring fresh options even if you arrive close to the end.

The room I stayed in was pleasantly updated, with new flooring and a warm atmosphere, making for an enjoyable stay. The staff members were incredibly friendly, and I appreciated the thoughtful welcome note with candy upon arrival. While the breakfast was limited, the waffles stood out as delicious. A minor inconvenience was the loud toilet flush that startled me at first, but it didn’t detract from my overall experience. I look forward to returning.

had a lovely stay at quality inn! the room was freshly remodeled and clean, which was super nice. i really enjoyed the breakfast, especially the waffles and tasty juice that wasn't watered down. the hotel has a great location, close to everything we wanted to see. plus, the outdoor pool was a nice bonus.

would recommend.

I really enjoyed my stay at Quality Inn & Suites in Matthews. The room felt very fresh and new, which made for a cozy atmosphere. The complimentary breakfast included delicious waffles, fresh juices, and decent options overall. The staff really stood out. they were friendly and welcoming, adding a nice personal touch to my experience. However, the pool wasn’t open yet for the season, which was a bit disappointing. Despite these issues, I felt like I was in a well-managed place and would definitely consider staying here again.

The outdoor swimming pool looked inviting, perfect for a summer dip after a long day. Rooms equipped with mini-fridges are a handy touch for travelers wanting to keep snacks and drinks cold and accessible.

Room cleaning services were lacking. all that seemed to happen was receiving fresh towels each day with no actual cleaning. The internet service was a major thorn. slow and spotty, making it hard to connect when you needed it. Each morning, the breakfast selection left a bit to be desired, especially with no fruits available, and the bathroom showed signs of neglect with stained tiles and unfinished repairs that were hard to ignore.

I had a wonderful stay at Quality Inn & Suites Matthews, Charlotte! The room was clean and recently remodeled, providing a cozy atmosphere that made me feel right at home. The breakfast was delicious, especially the waffles and fresh juices. The staff was welcoming and friendly, making the experience even better.

The pool was not open yet for the season.

A Comfortable Haven for Families

We truly enjoyed our stay! The spacious suite was perfect for our family of six, featuring a cozy sitting area and well-equipped kitchen. The staff provided exceptional service, promptly delivering a rollaway bed. The breakfast spread was delicious, keeping all four kids happy. Definitely returning!

The lobby’s bright decor and welcoming atmosphere made me feel right at home. Access to the second floor was easy, with wide stairways that were kind for someone like me who values comfort and simplicity over steep climbs.

Restroom accessibility needs improvement for seniors.